Retravision Resort Getaways Promotion
This Privacy Policy applies to the activities of
RewardsCorp Trading Pty Ltd("RewardsCorp") ABN 54 113
281 726. It explains how RewardsCorp handles personal information
and complies with the requirements of the Privacy Act 1988 of
Australia ("the Privacy Act"). If you have further questions
relating to this policy please contact our Privacy Officer by
e-mail at privacyofficer@rewardscorp.com
Collecting personal information about you
In accordance with the Privacy Act, RewardsCorp only
collects personal information that is necessary for business
purposes. We endeavour at all times to collect personal information
in a fair and lawful manner, and to meet our customers'
expectations that we will respect their right to control how their
personal information is collected and used. RewardsCorp collects
information about consumers at the time when a person receives
their Retravision Resort Getaways Resort Cheque(s) or when a person
wishes to book accommodation using a Resort Cheque. The main
categories of information we collect relate to a person's general
contact information, preferred accommodation requirements, and
other details, which are usually collected directly from the
consumer at the time of booking. This policy explains the main
features of RewardsCorp's use of customer information.
Use and disclosure of your personal
information
Our purpose in collecting information about you is to
provide you with accommodation and other leisure booking services,
and complementary travel services as required. RewardsCorp uses
personal information in several different ways in operating the
Retravision Resort Getaways Promotion and operating our business,
and most of these uses are clear from the circumstances. We also
use your personal information for internal quality assurance
purposes. RewardsCorp provides personal information to service
providers that facilitate your Resort Cheque bookings. Otherwise
RewardsCorp does not routinely disclose personal information,
except where it is necessary to provide you with a service that you
have requested such as to make bookings with requested
accommodation and any other required travel and leisure services.
RewardsCorp will not normally otherwise use or disclose any
information about you without your consent, unless:
- required by law
-
to protect
the rights, property or personal safety of another RewardsCorp
consumer, any member of the public or RewardsCorp
itself
-
the assets
and operations of the business are transferred to another party as
a going concern.
When you provide your personal information to us,
RewardsCorp will give you the choice as to whether or not you wish
to receive further information about special offers, promotions,
and changes to our products and services. If you indicate that you
do not wish to receive these, we will not contact you further for
these purposes. Please allow 28 days for your request to be
processed.
Service providers
Like many businesses, RewardsCorp uses a range of service
providers to help us maximise the quality and efficiency of our
services and our business operations. This means that individuals
and organisations outside of RewardsCorp, such as hotels, resorts
and other leisure service providers will sometimes have access to
personal information held by RewardsCorp and may use it on behalf
of RewardsCorp.
RewardsCorp and marketing activities
RewardsCorp manages communications with customers and
consumers according to its privacy policy. We respect individuals'
choices about being contacted for marketing purposes. We may
occasionally contact you at the e-mail or other address that you
provide to us in order to:
- Provide you with updated information about our services
or special promotions
- Provide you with other information about other products
and services which you may have expressed an interest in
receiving
Some of this information is necessary as part of our
communication about the Retravision Resort Getaways Promotion and
is sent to all promotion customers. However, if you are receiving
promotional information from RewardsCorp and do not wish to receive
this information any longer, you may remove your name from our list
by e-mailing us at privacyofficer@rewardscorp.com,
and asking to be removed from our mailing list. Please allow 28
days for this request to be processed.
Our website users
RewardsCorp is committed to high standards of data
security with respect to information collected on our site. New
technologies are emerging on the Internet that help us deliver
customised visitor experiences. At RewardsCorp, we primarily use
"cookies" to help us determine which service and support
information is appropriate to your computer and to facilitate your
use of our transactions area. Our use of this technology does not
mean that we automatically collect additional information about
you. We might be able to ascertain what type of computer you are
using, but beyond that, our use of cookies is designed only to
provide you with a better experience when using our websites. We
want to be sure you understand that accepting a cookie in no way
gives us access to your computer or any personal information about
you. We know that a lot of people have concerns about cookies, but
in talking with many of our users, we feel that the benefit we both
gain from their proper use is worthwhile. We value the
relationships we have with our customers and future customers, so
we respect these concerns.
Accessing the information we keep about you
If at any time you want to know exactly what personal
information we hold about you, you are welcome to access your
record by e-mailing us at privacyofficer@rewardscorp.com Our file
of your information will usually be made available to you within 14
days. For security purposes confirmation of your identity will be
required prior to supply of this information.
Amending and deleting the information we have about
you
If at any time you wish to amend personal information that
is inaccurate or out of date, please contact us and we will alter
this record. If you wish to have your personal information deleted,
please let us know in the same manner as referred to above and we
will take all reasonable steps to delete it except where we need to
keep information for reasons relating to any bookings you have made
with us or for legal reasons.
Security of your personal information
RewardsCorp endeavours to take all reasonable steps to
keep secure any information that we hold about you, and to keep
this information accurate and up to date. RewardsCorp uses a
sophisticated computer data network, and all access to the
computers and system devices are password controlled. Employees can
only gain access to data if they are authorised, and we also
require our employees and data processors to respect the
confidentiality of any personal information held by
RewardsCorp.
Questions, problems and complaints
If RewardsCorp becomes aware of any ongoing concerns or
problems concerning our privacy practices, we will take these
issues seriously and work to address these concerns. If you have
any further questions relating to our Privacy Policy, or you have a
problem or complaint, please e-mail privacyofficer@rewardscorp.com
Future Privacy Policy changes
Our commitment to being a leading marketing services
business and to continually improve our services means that our
business will continue to evolve as we respond to customer needs.
Because of this, from time to time, our policies will be reviewed
and may be revised. Changes to RewardsCorp's Privacy Policy will be
made by posting an updated version of the policy on our
websites.
