Skip to Content, Homepage
  resortgetawayszDummy Client (ignore)

Frequently Asked Questions

What is the Resort Getaways Promotion?

It's a fantastic offer where participating Retravision stores are giving away a BONUS $500 Resort Cheque for every $500 spent in-store during the promotion! You can apply your Resort Cheques towards the cost of a range of 4 and 5-star accommodation at over 200 fantastic resorts and holiday packages across Australia, New Zealand, the Pacific, Asia and America – and even cruises!    

How do I get my $500 Resort Cheque?

To receive a BONUS $500 Resort Cheque you must spend a minimum $500 on full price items (that is, the ticketed price, not a discounted price) in-store in the same transaction at your participating Retravision store. 

Can I get more than one $500 Resort Cheque in the same transaction?

Yes you can — as multiple $500 Resort Cheques are awarded to customers for every $500 achieved in a single transaction e.g. if you spend $1000 on full price items in the same transaction you receive 2 x $500 Resort Cheques, and so forth. 

So the only limit to the number of $500 Resort Cheques I can get is the amount I spend in store?

That's right! For example — purchase a $4000 plasma TV and receive 8 x $500 Resort Cheques valued at $4000! There is no limit to the number of Resort Cheques you can receive, but if you can't use them all yourself you can give them away as valuable gifts to family and friends, or as rewards to work colleagues and staff!

Can I get my Resort Cheques from any Retravision?

Almost all Retravision stores Australia-wide are participating in the Retravision Resort Getaways Promotion. However, in the absence of any in-store promotion materials, posters, brochures etc, we suggest you determine if the store you are considering purchasing merchandise from is participating in the promotion. 

How do I use my Resort Cheques?

Each Resort Cheque can be applied as a partial payment towards the cost of accommodation in rooms and apartments at participating hotels and resorts. Accommodation rates and the maximum eligible Rewards per booking are detailed in this website.

Can I use my Resort Cheque toward holiday packages too?

Yes, it can also be applied toward holiday packages which may include airfares, hotel taxes, airport transfers and special inclusions. All package inclusions are subject to change. Details on actual inclusions, and approximations of other charges are available on this website or by calling RewardsCorp on 1300 788 668.

So how good are the Resort Getaways offers?

Browse our resort pages to see the incredible deals available on accommodation and holiday packages after you apply the maximum redeemable Resort Cheques.

So is there a catch?

There is no catch. This is a fantastic promotion for a limited time offering huge holiday savings for Retravision customers. You use your $500 Resort Cheque towards your accommodation costs of packaged holiday cost and top up the balance with your own funds. It's that simple.

Is the hotel and resort accommodation in apartments or hotel rooms?

Accommodation ranges from hotel rooms and suites for 2 guests, to 3 bedroom self-contained apartments for 6 - 8 guests. Apartments and villas are equipped with a kitchen, cooking utensils, cutlery, crockery, linen and other items to make your holiday a great experience.

What is the Premium Collection?

The Premium Collection is a showcase of our most exceptional Hotels, Resorts, Lodges, Retreats and other luxury establishments. Every member of our Premium Collection offers 5-star or equivalent standards of accommodation combined with superior service and unique features. Many are world renowned in the lodgings industry and can feature exquisite interiors, award-winning restaurants, lavish day spas and world-class golf and leisure facilities.

What does 'Best Flexible Rate' mean in the accommodation price charts?

RewardsCorp offers resorts and holidays at competitive rates before applying your rewards towards your chosen holiday. If you find, at the time of booking, a lower 'flexible rate' than the published 'Best Flexible Rate' for the same booking - we will reduce the amount of rewards required to complete your booking by the equivalent amount.

When is my Resort Cheque valid to?

Your Resort Cheque is valid for 12 months to book and 18 months to travel. See the Terms and Conditions on the reverse side of your Resort Cheque(s) for specific validity dates.

What is resort availability like? What about school holidays?

Availability of accommodation and other rewards are more readily available outside school holidays, public holidays, peak seasons and special events, and exclusions or surcharges may apply during these periods. Please call RewardsCorp on 1300 788 668 with your holiday preferences for up-to-date resort availability and recommendations. All requested booking dates are subject to promotion availability.

How soon should I book my holidays?

To avoid disappointment we recommend that you book your holidays as soon as you have decided on your preferred resorts and holiday dates. While we have a substantial allocated room inventory available for the Resort Getaways Promotion, a number of the participating resorts and apartment categories are very popular. Although we strongly advise against leaving your booking as late as possible, we will accept bookings with a minimum 21 days booking notice required. Bookings will only be accepted within 21 days notice at the discretion of RewardsCorp.

How do I find out more about the resorts?

Our reservations consultants can answer your questions on aspects of each resort, and the suitability of various resorts to your particular accommodation and holiday requirements. All accommodation enquiries must be made through RewardsCorp on 1300 788 668 Monday – Saturday 9am – 5pm. Alternatively, you can book online 24/7 through the website.

Are there resorts in any other holiday destinations other than those featured in this website?

New destinations and properties are continually being added to the Resort Getaways collection. Email reservations@rewardscorp.com with any other preferred resort destinations and we'll let you know if there are any new properties coming online at those destinations.

How do I book a holiday?

Call RewardsCorp on 1300 788 668 with your preferred resort(s) and holiday dates and RewardsCorp will be able to confirm your booking, or advise the closest available dates. Alternatively, you can book online 24/7 through the website.

Do I receive written confirmation of my booking?

Yes, you will receive a Resort Accommodation Voucher confirming your Booking Number, relevant details of your holiday booking, resort arrival instructions, confirmation of the Resort Getaways used and the balance of the accommodation charges paid by you, your original Resort Cheque serial number(s), and any other booking particulars requested by you.

What if I don't have enough Cheque value to make up the maximum redeemable amount by Resort Cheques? Can I pay the difference in cash?

Yes you can, however, why not purchase additional merchandise at your participating Retravision store and receive another BONUS $500 Resort Cheque?

When do I pay the balance of my accommodation booking?

Your accommodation payment is required upon confirmation of your requested resort accommodation and booking dates. This is the amount set out in the accommodation price chart for each property — less the maximum redeemable Resort Getaways which is applied at this time.

How can I pay the balance of my accommodation or holiday charges?

Payment can be made by cheque, money order, bank transfer or with the following credit cards — Visa, MasterCard, BankCard (1.5% surcharge), Diners Club and American Express (3% surcharge). With payment by cheque, bookings can only be guaranteed upon receipt of cleared funds.

Will I be charged if I cancel or amend my booking?

Should you cancel your accommodation booking after full payment is made, no refund applies. Resort extras are also non refundable and cannot be amended after your booking has been confirmed. However, you can amend your booking dates for your selected resort as often as you require up to 35 days prior to your booked arrival date for a processing fee of $25, and you can also transfer your accommodation booking to another party, without penalty or incurring amendment fees, only name amendments will be permitted within 35 days of arrival at your booked resort. No cancellations or amendments are permitted for “Last minute specials”. At the sole discretion of RewardsCorp, and subject to the booked resort and the specific room inventory being utilised for another booking, cancellations and date changes may be permitted within 35 days prior to your booked arrival date, subject to a $100 fee. 

What if my Resort Cheque is lost or stolen?

Please keep your Resort Cheque in a safe place as each $500 Resort Cheque is valued at $500 and represents a $500 cash contribution towards accommodation costs of resort holidays. So please keep a record of the individual serial number on each Resort Cheque in a safe place, and separately to your Resort Cheques, in case they are lost or stolen. You can also register your Resort Cheques on the home page of this website as a safeguard. 

Do I need to keep my Resort Cheque after I have made my bookings?

Your Resort Cheque carries a unique serial number which is recorded on your online account at the time of booking. While you will not be required to present your Resort Cheque to the resort at the time of checking in, we recommend you keep it as a record of your booking(s) and you may wish to quote your serial number by phone to our reservations consultants when making your bookings.

To book your Resort Getaways Holidays call 1300 788 668 or email reservations@rewardscorp.com